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Frequently Asked Questions


Private Classes



Is there a minimum or maximum class size?

In most cases, we recommend a minimum of 4 students and a maximum of 15 students per class. Our Account Managers can help you determine the optimal class size.

What are the hardware and software set-up requirements?

Set-up requirements vary by class. If you need to know the requirements for a particular class, simply call or email us. We also have a dedicated full-time Training Systems Technician to assist with the set-up process.

Can Batky-Howell set up hardware at our location?

Yes, we have several options available based upon your requirements.

Does your price include materials?

Yes, all student materials are included. To find out what materials are included in a particular class, please refer to the class outline.

What if I have students in different locations?

Various locations can be supported with our Virtual Classroom solutions.

What is the daily class schedule?

Our classes are based upon an eight hour day, typically from 8:30 a.m. - 4:30 p.m. in the time zone of your preference. However, varied schedules are available based upon your needs.

What if a class does not fit our exact needs - can you customize or tailor it?

Yes, 70% of the private classes we deliver are customized or tailored to meet specific customer needs.

Public Classes

Are there any hotels close to your facility?

Yes, please refer to the list of local hotels.

What is your address?

We are located at 7245 S. Havana Street, Ste 100, Centennial, Co 80112.

What is the daily class schedule?

Our public classes are 8:30 a.m. - 4:30 p.m. Mountain Time.

Are snacks provided?

Yes, light snacks and beverages are provided. There are many nearby places for lunch, some within walking distance.

What is provided and what do I need to bring?

All student materials, software, and hardware are included. To find out what materials are included in a particular class, please refer to the class outline. Students do not need to bring anything with them.

Are discounts available for multiple students?

Yes, please contact an Account Manager for details.

Virtual Classroom

What do I need to attend?

You will need a Java-enabled browser and a phone.
*A headset and high-speed internet connection are highly recommended.

What is the daily class schedule?

Our public virtual classes start at 8:30 a.m. and finish at 4:30 p.m. Mountain Time.

Can I attend from home?

Yes, you will need a Java enabled browser and a phone.
*A headset and high speed internet connection are highly recommended.

Can I get a free demo of your Virtual Classroom?

Yes, please contact us for a demonstration.

What materials are included?

All materials associated with your class will be sent directly to you prior to the class start date. To find out what materials are included in a particular class, please refer to the class outline.